Can’t wait? Neither can we.
We know that once you’ve chosen something you love, you want it in your hands as soon as possible.
That’s why we aim to personalise and dispatch orders within 1 working day. During particularly busy periods, or where an item requires a little extra time, we’ll always let you know.
Fast UK delivery
Our standard UK delivery service is Royal Mail Tracked 24, which aims to deliver the next working day after dispatch. You’ll receive tracking information so you can follow your order on its way to you.
Please note that Tracked 24 is a delivery aim rather than a guaranteed next-day service, and delivery times may occasionally be affected by busy periods or circumstances outside our control.
Personalised orders
Please check all names, initials and personalisation details carefully before placing your order. As personalised items are made specifically for you, they cannot usually be returned or exchanged.
This does not affect your statutory rights. If your item arrives faulty, damaged, not as described, or there is an error with the personalisation that differs from your order, please contact us and we’ll put it right.
Returns
Non-personalised items can be returned within 14 days of receiving your order. Items should be unused and returned in their original condition.
Return postage for non-personalised item returns is the customer’s responsibility. We recommend using a tracked service and keeping proof of postage until your refund has been processed.
If your item is faulty, damaged, not as described, or we’ve made an error with your personalisation, please contact us before returning it so we can arrange the appropriate return or replacement.
Something not right?
We want you to love your Oram & Co. order. If there’s a problem when it arrives, please contact us through our Contact page with your order number and details of the issue and we’ll be happy to help.